Handbag

🇬🇧 Made i Storbritannia - Worldwide Delivery 🌎

Shipping & Leveranse

Where does WildMint skip?

Gode ​​nyheter! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live.

How long will my order take to arrive?

Orders are generally processed and sent out to you within 1-2 business days.
Here are the general shipping timeframes for each delivery area.

Storbritannia: 1 - 2 business days (Royal Mail 48 hour service). Please allow 3 - 4 business days for Channel Island deliveries.

Europa: 1-3 business days (DHL Express or Hermes for deliveries to Spain & Greece)

USA/Canada: 1-2 business days (DHL Express)

Australia: 3 business days (DHL Express)

Resten av verden: 3-5 business days (DHL Express)

How much does shipping cost?

Delivery to the UK for orders under £25 is £3.99 with Royal Mail.

Shipping is FREE for all UK orders over £25.

Shipping for orders to the the EU is £4.99 with DHL Express.

Shipping for orders to Spain and Greece is £4.99 with Hermes.

DHL Express shipping for orders to the United States & Canada is £9.99

DHL Express shipping for orders to Australia is £9.99.

DHL Express shipping for orders to the rest of the world is £19.99.

Will I need to pay taxes for EU orders?

There will be no custom/import taxes for EU orders. Our deliveries to countries in the European Union are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes, please contact our customer support at hello@wildmintcosmetics.com and we'll take care of the taxes.

Will I need to pay taxes for other international orders?

All other international orders (including orders to European countries not part of the EU) are shipped on a DDU (delivery duty unpaid) basis.

DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.

All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.

If the delivery is refused due to these fees, or the fees are not paid on time, a refund will be given minus shipping and packaging costs and a £10 handling fee.

When will my order ship?

All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.

Can I change my shipping address?

Please email us as soon as you have placed your order at hello@wildmintcosmetics.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed, but will assist you if possible.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that will contain full tracking details so you can track your delivery.

If you have not received your shipping confirmation email within two business days of placing your order, please contact us at hello@wildmintcosmetics.com and we will assist you further.

What happens if there's an issue with my delivery?

If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge.

We are unable to offer refunds for delivery complications, such as delivery delays outside our control, delivery issues caused by incorrect addresses or for packages that are not collected in time, but will do all that we can to make it right!

How do I get my package if it has been delivered to an incorrectly provided address?

If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, please reach out to us at hello@wildmintcosmetics.com and we will do all that we can to assist you with locating your parcel.

Can I place my order in any language?

Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.

My box was dented or damaged during shipping. Hva burde jeg gjøre?

Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at hello@wildmintcosmetics.com and we will assist your further.

Rabattkoder & Promotions

Where do I enter my discount code?

Discount codes can be applied directly on our website at the final stage of checkout. You will see an option on the right hand side to enter your discount code. Simply enter the code and then click apply. Only one code can be used per transaction.

Can I use multiple discount codes at checkout?

Only one gift card can be applied at checkout per order. Please ensure to do this before placing your order, as discount and promotional codes cannot be applied afterwards. If you have any trouble applying your code, please contact us at hello@wildmintcosmetics.com for further assistance.

Why isn't my discount code working?

If your discount code is not working, please first try following the below steps:
1) Ensure that you have entered the code correctly, with no extra spaces at the front or back.
2) Check to make sure that the code is valid for the product you selected
3) Make sure to press the “Apply” button after entering your code

If the above steps do not solve the issue, please contact us at hello@wildmintcosmetics.com for further assistance before placing your order.

Payments & Billing

What types of payment do you accept?

Orders can be placed directly on our website or with a PayPal account. We accept payment using any major credit or debit card (Visa, MasterCard, Discover, American Express) and PayPal. Unfortunately, we do not accept money orders, cash on delivery, checks or e-checks.

How can I view the price in my local currency?

All prices at checkout will be displayed in British Pounds (GBP). However, you can view prices in your local currency on the home page or product page if you would like to see the cost to you after currency conversion. All currencies listed other than GBP are an approximation and subject to the currency conversion rate on that date. All bank conversion rates differ slightly and therefore you will be charged the current conversion rate on the date of your purchase.

What can I do if my payment is declined?

If you are having trouble with your payment method, please check to make sure that your card’s billing details match what you’ve entered (security code, billing address, etc) and that your card is not expired. If all information is entered correctly, your card issuer may be declining your payment. Since we are not given the reason for this, we kindly request that you check with your card issuer first for further details before attempting to place your order again. If you are still experiencing payment issues, please reach out to us at hello@wildmintcosmetics.com and we will gladly assist you further.

Våre produkter

Are your products vegan?

WildMint is a completely vegan cosmetics brand. None of our products contain any animal by-products.

What skin types are WildMint products suitable for?

Alle våre produkter er unikt designet for å fungere godt med alle hudtyper, inkludert sensitiv, moden, ung, akne / blemish utsatt, fet, kombinasjon eller tørr. Vi tar sikte på å skape veganer og grusomme produkter som er brukbare og tilgjengelige for alle.

Hvor er produktene dine gjort?

Alle våre produkter er produsert helt i Storbritannia.

Test på dyr? Er produktene dine grusomme?

Aldri! Våre furrige venner er vår stolthet og glede. Vi er aktivt mot dyreforsøk, og dette er kjernen i vår filosofi. Alle våre produkter er strengt grusomme, og vi sikrer at våre produkter aldri blir testet på dyr på et hvilket som helst tidspunkt i forsyningskjeden. I tillegg er våre produkter helt produsert i Storbritannia, hvor dyreforsøk i forbudt.

Betaler du noen tredjeparter som er involvert i dyreforsøk?

Nei. Vi betaler ikke noen tredjeparter som inkluderer dyreforsøk i sin praksis, og det er absolutt ingen dyreforsøk under en hvilken som helst del av forsyningskjeden. I tillegg er vi et uavhengig selskap, ikke eid av ethvert morselskap, og har bare en produksjonssted i Storbritannia, hvor dyreforsøk er forbudt.

Å nei! Jeg har erfaring med en breakout mens du bruker WildMint. Hva gjør jeg?

Ikke bekymre deg! Gjør bryteren til hudpleie pakket med naturlig ingredients Kan i sjeldne tilfeller forårsake en midlertidig "detox" i huden. I slike tilfeller kan dette føre til små breakouts som huden din ikke brukes til formuleringer som er så rene.

Vi anbefaler alltid å gjøre en oppdateringstest før du bruker et nytt produkt. Men hvis du opplever noen uventede reaksjoner, anbefaler vi at du tar en pause i noen dager og ser hva som skjer.

Når ting har roet seg, begynner du å introdusere produktene igjen sakte, og husk: litt går langt med våre produkter!

Det er ganske mulig at det kan være andre faktorer som kan forårsake en breakout. For eksempel, hormoner, forandring av sesongen, en endring i kostholdet ditt etc.

Er dine produkter FDA godkjent i USA?

Selv om det er en vanlig misforståelse, eksisterer FDA-godkjenning for tiden ikke for ikke-reseptbelagte kosmetikk i USA. Imidlertid er våre produkter produsert i Storbritannia og oppfyller alle europeiske kosmetikkforskrifter, som generelt er langt strengere enn amerikanske forskrifter for kosmetikk.

Har produktene dine noen harde eller irriterende kjemikalier?

Alle våre formuleringer er helt giftfri, som aldri inneholder noen parabener, ftalater, propylenglykol, mineraloljer, SLS, petroleum eller andre skadelige kjemikalier. Hvis du har noen bekymringer for eksisterende forhold, allergier eller hudfølsomhet, anbefaler vi alltid å konsultere en dermatolog eller utfører oppdateringstester før du bruker et nytt kosmetisk produkt.

Har du prøver tilgjengelig?

Unnskyld! Vi har ikke prøver tilgjengelig for å tilby på dette tidspunktet. Vi tilbyr imidlertid en 60-dagers pengene tilbake-garanti hvis du ikke er fornøyd med noen av våre produkter.

Kan jeg bruke produktene dine mens du er gravid eller ammer?

Alle våre produkter er helt veganer og formulert uten noen toksiner, parabener eller skadelige kjemikalier. Vi anbefaler imidlertid å konsultere legen din dersom du har noen spesifikke bekymringer for å diskutere om våre produkter er i tråd med svangerskapet.

Tilbyr du abonnementsprogrammer?

Nei, vi har for tiden ikke et abonnementsprogram, og du vil ikke automatisk bli belastet i fremtiden etter at du har bestilt en innledende rekkefølge.

Når starter det neste produktet?

Spennende nye veganer og grusomhetsfrie produkter kommer snart ut! Registrer deg med e-postadressen din på vår nettside for å bli inkludert i de nyeste oppdateringene.

Avbestilling, avkastning & Garanti

Kan jeg avbryte eller endre bestillingen min?

Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to cancel or amend most orders after they been placed. However, if you contact us as soon as your order has been placed (within UK office hours) and the order has not been processed already, we will do our very best to cancel the order for you.

Please note, as a small, independent company our emails/contact forms and social media contact is not monitored 24/7, so we cannot guarantee any order cancellations.

We kindly ask that you please take care to double check your details before placing your order.

If we are unable to cancel your order, you are welcome to return your order within 14 days as per our return policy.

What is your return policy?

You are welcome to return your order, or any unopened products, for a refund within 14 days of delivery. Please reach out to our customer support team at hello@wildmintcosmetics.com and we'll provide you with return instructions.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs. We are also unable to cover the cost of any import taxes.

A full refund for your order will be provided once a return tracking code is received.

How does the 60 day money-back guarantee for your products work?

Based on the thousands of glowing reviews we’ve received, we’re very confident that you’ll have a great experience with our natural cosmetics. However, if you are unsatisfied with any of our products we offer a money-back guarantee for up to 60 days after receiving your order.

In some cases it can take your skin a number of weeks to adjust to a new skincare routine/products, especially when making the switch to skincare packed with natural actives, that your skin might not be used to. We recommend using our skincare consistently for up to 60 days to give your skin the chance to experience great results.

Please contact customer support at for help with our money back guarantee. We are also available to provide tips and advice on how to get the most out of our products, please feel free to get in touch anytime, we are very happy to help you on your skincare journey.

Please note, all money back guarantee refunds exclude any delivery charges and you can only claim the money back guarantee once on each product or kit.

Gavekort

How do I use a gift card?

You’ll see the option to enter a gift card at online checkout. To redeem your gift card, simply enter the gift card code into the box on the right hand side of the checkout page and select ‘Apply’. Only one code can be used per transaction. It’s important to do this before placing your order, as we cannot apply gift card credit afterwards.

Shipping & Leveranse

Where does WildMint skip?

Gode ​​nyheter! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live!

 

How long will my order take to arrive?

Orders are generally processed and sent out to you within 1-2 business days.
Here are the general shipping timeframes for each delivery area.

Storbritannia: 1 - 2 business days (Royal Mail 48 hour service). Please allow 3 - 4 business days for Channel Island deliveries.

Europa: 1-3 business days (DHL Express or Hermes for Spain and Greece)

USA/Canada: 1-2 business days (DHL Express)

Australia: 3 business days (DHL Express)

Resten av verden: 3-5 business days (DHL Express)

 

How much does shipping cost?

Delivery to the UK for orders under £25 is £3.99 with Royal Mail.

Shipping is FREE for all UK orders over £25.

Shipping for orders to the EU is £4.99 with DHL Express.

Shipping for orders to Spain and Greece is £4.99 with Hermes.

DHL Express shipping for orders to the United States is £9.99

DHL Express shipping for orders to Canada and Australia is £9.99.

DHL Express shipping for orders to the rest of the world is £19.99.

 

Will I need to pay taxes for EU orders?

There will be no customs/import taxes charged for EU orders. Our deliveries to countries in the European Union are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes, please contact our customer support at hello@wildmintcosmetics.com and we'll take care of the taxes.

 

Will I need to pay taxes for other international orders?

All other international orders (including orders to European countries not part of the EU) are shipped on a DDU (delivery duty unpaid) basis.

DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.

All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.

If the delivery is refused due to these fees, or the fees are not paid on time, a refund will be given minus shipping and packaging costs and a £10 handling fee.

 

When will my order ship?

All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.

 

Can I change my shipping address?

Please email us as soon as you have placed your order at hello@wildmintcosmetics.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed, but will assist you if possible.

 

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that will contain full tracking details so you can track your delivery.

If you have not received your shipping confirmation email within two business days of placing your order, please contact us at hello@wildmintcosmetics.com and we will assist you further.

 

What happens if there's an issue with my delivery?

If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge.

We are unable to offer refunds for delivery complications, such as delivery delays outside our control, delivery issues caused by incorrect addresses or for packages that are not collected in time, but will do all that we can to make it right!

 

How do I get my package if it has been delivered to an incorrectly provided address?

If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, please reach out to us at hello@wildmintcosmetics.com and we will do all that we can to assist you with locating your parcel.

 

Can I place my order in any language?

Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.

 

My box was dented or damaged during shipping. Hva burde jeg gjøre?

Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at Hello@wildmintcosmetics.com and we will assist your further.

Rabattkoder & Promotions

Where do I enter my discount code?

Discount codes can be applied directly on our website at the final stage of checkout. You will see an option on the right hand side to enter your discount code. Simply enter the code and then click apply. Only one code can be used per transaction.

 

Can I use multiple discount codes at checkout?

Only one gift card can be applied at checkout per order. Please ensure to do this before placing your order, as discount and promotional codes cannot be applied afterwards. If you have any trouble applying your code, please contact us at hello@wildmintcosmetics.com for further assistance.

 

Why isn't my discount code working?

If your discount code is not working, please first try following the below steps:
1) Ensure that you have entered the code correctly, with no extra spaces at the front or back.
2) Check to make sure that the code is valid for the product you selected
3) Make sure to press the “Apply” button after entering your code

If the above steps do not solve the issue, please contact us at hello@wildmintcosmetics.com for further assistance before placing your order.

Payments & Billing

What types of payment do you accept?

Orders can be placed directly on our website or with a PayPal account. We accept payment using any major credit or debit card (Visa, MasterCard, Discover, American Express) and PayPal. Unfortunately, we do not accept money orders, cash on delivery, checks or e-checks.

How can I view the price in my local currency?

All prices at checkout will be displayed in British Pounds (GBP). However, you can view prices in your local currency on the home page or product page if you would like to see the cost to you after currency conversion. All currencies listed other than GBP are an approximation and subject to the currency conversion rate on that date. All bank conversion rates differ slightly and therefore you will be charged the current conversion rate on the date of your purchase.

What can I do if my payment is declined?

If you are having trouble with your payment method, please check to make sure that your card’s billing details match what you’ve entered (security code, billing address, etc) and that your card has not expired. If all information is entered correctly, your card issuer may be declining your payment. Since we are not given the reason for this, we kindly request that you check with your card issuer first for further details before attempting to place your order again. If you are still experiencing payment issues, please reach out to us at hello@wildmintcosmetics.com and we will gladly assist you further.

Våre produkter

Are your products vegan?

WildMint is a completely vegan cosmetics brand. None of our products contain any animal by-products.

What skin types are WildMint products suitable for?

All of our products are uniquely designed to work well with all skin types, including sensitive, mature, acne/blemish prone, young, oily, combination or dry. Vi tar sikte på å skape veganer og grusomme produkter som er brukbare og tilgjengelige for alle.

Hvor er produktene dine gjort?

Alle våre produkter er produsert helt i Storbritannia.

Test på dyr? Er produktene dine grusomme?

Aldri! Våre furrige venner er vår stolthet og glede. Vi er aktivt mot dyreforsøk, og dette er kjernen i vår filosofi. Alle våre produkter er strengt grusomme, og vi sikrer at våre produkter aldri blir testet på dyr på et hvilket som helst tidspunkt i forsyningskjeden. I tillegg er våre produkter helt produsert i Storbritannia, hvor dyreforsøk i forbudt.

Betaler du noen tredjeparter som er involvert i dyreforsøk?

Nei. Vi betaler ikke noen tredjeparter som inkluderer dyreforsøk i sin praksis, og det er absolutt ingen dyreforsøk under en hvilken som helst del av forsyningskjeden. I tillegg er vi et uavhengig selskap, ikke eid av ethvert morselskap, og har bare en produksjonssted i Storbritannia, hvor dyreforsøk er forbudt.

Er dine produkter FDA godkjent i USA?

Selv om det er en vanlig misforståelse, eksisterer FDA-godkjenning for tiden ikke for ikke-reseptbelagte kosmetikk i USA. Imidlertid er våre produkter produsert i Storbritannia og oppfyller alle europeiske kosmetikkforskrifter, som generelt er langt strengere enn amerikanske forskrifter for kosmetikk.

Har produktene dine noen harde eller irriterende kjemikalier?

Alle våre formuleringer er helt giftfri, som aldri inneholder noen parabener, ftalater, propylenglykol, mineraloljer, SLS, petroleum eller andre skadelige kjemikalier.

Hvis du har noen bekymringer om eksisterende forhold, allergier eller hudfølsomhet, anbefaler vi alltid å konsultere en dermatolog, eller utfører oppdateringstester, før du bruker et nytt kosmetisk produkt.

Har du prøver tilgjengelig?

Unnskyld! Vi har ikke prøver tilgjengelig for å tilby på dette tidspunktet. Vi tilbyr imidlertid en 60-dagers pengene tilbake-garanti hvis du ikke er fornøyd med noen av våre produkter.

Kan jeg bruke produktene dine mens du er gravid eller ammer?

Alle våre produkter er helt veganer og formulert uten noen toksiner, parabener eller skadelige kjemikalier. Vi anbefaler imidlertid at vi anbefaler å konsultere legen din dersom du har noen spesifikke bekymringer for å diskutere om våre produkter er i tråd med svangerskapet.

Tilbyr du abonnementsprogrammer?

Nei, vi har for tiden ikke et abonnementsprogram, og du vil ikke automatisk bli belastet i fremtiden etter at du har bestilt en innledende rekkefølge.

Når starter det neste produktet?

Spennende nye veganer og grusomhetsfrie produkter kommer snart ut! Registrer deg med e-postadressen din på vår nettside for å bli inkludert i de nyeste oppdateringene.

Avkastning, kansellering & Garanti

Kan jeg avbryte eller endre bestillingen min?

Siden vi begynner å behandle hver ordre gjennom vårt lager så snart det har blitt sendt inn, er vi dessverre ikke i stand til å kansellere eller endre de fleste bestillinger etter at de har blitt plassert. Men hvis du kontakter oss så snart bestillingen din er plassert (innenfor britiske kontortid) og bestillingen ikke har blitt behandlet allerede, vil vi gjøre vårt beste for å kansellere bestillingen for deg.

Vær så snill, som et lite, uavhengig selskap, våre e-post / kontaktskjemaer og sosiale medier, blir ikke overvåket 24/7, slik at vi ikke kan garantere noen ordreavbestillinger.

Vi ber om at du vil passe på å dobbeltsjekke din details før du bestiller bestillingen din.

Hvis vi ikke kan kansellere bestillingen din, er du velkommen til å returnere bestillingen din innen 14 dager i henhold til vår returpolicy.

 

Hva er din returpolitikk?

Du er velkommen til å returnere bestillingen din, eller eventuelle uåpnede produkter, for refusjon innen 14 dager etter levering. Vennligst nå ut til vårt kundesupport-team på Hello@wildmintcosmetics.com, og vi gir deg returinstruksjoner.

Vær oppmerksom på at kunden er ansvarlig for å returnere pakken og de tilknyttede kostnadene - vi kan ikke refundere returkostnadene. Vi kan også ikke dekke kostnadene for eventuelle importavgifter.

En full refusjon for bestillingen din vil bli gitt når en retursporingskode er mottatt.

 

Hvordan fungerer 60-dagers pengene-tilbake-garanti for produktene dine?

Basert på tusenvis av glødende vurderinger vi har mottatt, er vi veldig sikre på at du vil ha en flott opplevelse med våre naturlige kosmetikk. Men hvis du er utilfreds med noen av våre produkter, tilbyr vi en pengene-tilbake-garanti i opptil 60 dager etter at du har mottatt bestillingen din.

I noen tilfeller kan det ta huden en rekke uker å tilpasse seg en ny hudpleie rutine / produkter, spesielt når du gjør bryteren til hudpleie fullpakket med naturlige aktiviteter, at huden din kanskje ikke er vant til. Vi anbefaler at du bruker vår hudpleie konsekvent i opptil 60 dager for å gi huden din muligheten til å oppleve gode resultater.

Ta kontakt med kundesupport på For hjelp med pengene tilbake garanti. Vi er også tilgjengelige for å gi tips og råd om hvordan du får mest mulig ut av våre produkter, vær så snill å komme i kontakt når som helst, vi er veldig glade for å hjelpe deg på din hudpleie.

Vær oppmerksom på at refusjon av pengene tilbake garanti ekskludere eventuelle leveringsgebyrer, og du kan bare kreve pengene tilbake -garantien en gang på hvert produkt eller sett.

Gavekort

Hvordan bruker jeg et gavekort?

Du vil se muligheten til å oppgi et gavekort i online kassa. For å innløse gavekortet ditt, skriv bare inn gavekortkoden i boksen på høyre side av kassesiden og velg ‘Bruk’. Bare en kode kan brukes per transaksjon. Det er viktig å gjøre dette før du legger inn bestillingen, da vi ikke kan bruke gavekortkreditt etterpå.